Eternal TV 7-Day Money-Back Guarantee
At Eternal TV, customer satisfaction comes first. Our Refund Policy is designed to give you confidence and peace of mind when subscribing to our IPTV services. If you are not fully satisfied with your purchase, we offer a 7-day money-back guarantee, subject to the terms outlined below.
Refund Period
Refund requests are accepted within 7 days from the original purchase date. Requests submitted after this period will not be eligible for a refund.
Refund Eligibility
To ensure fairness and transparency, the following conditions must be met:
Request Timing
All refund requests must be made within 7 days of purchase. Requests received after this timeframe will be declined.
Account Compliance
Your account must remain in good standing and comply with Eternal TV’s Terms of Service. Any misuse, abuse, or unauthorized activity may result in refund ineligibility.
Valid Reason
A clear and reasonable explanation must be provided when submitting a refund request.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support
Email us at Contact.ipttv@gmail.com within 7 days of your purchase. - Provide Information
Include your account details (such as the email address used during purchase) and clearly explain the reason for your refund request. - Review Process
Our support team will review your request to confirm it meets the eligibility criteria. - Approval & Processing
If approved, your refund will be processed accordingly.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout. Please allow several business days for the refund to appear, depending on your payment provider or bank.
Non-Refundable Cases
The following situations are not eligible for refunds:
- Subscription Renewals: Renewal payments made after the initial 7-day period are non-refundable. Please cancel auto-renewal before the next billing cycle if you do not wish to continue.
- Terms of Service Violations: Accounts found violating our Terms of Service are not eligible for refunds.
- One-Time Fees: Any applicable one-time or activation fees are non-refundable.
These exclusions help maintain service quality and policy integrity.
Policy Changes
Eternal TV reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and continued use of our services after changes are published indicates acceptance of the updated policy.
Contact Us
If you have any questions or need assistance regarding our Refund Policy, please contact us at:
Email: Contact.ipttv@gmail.com
Our support team is always ready to help and ensure your satisfaction.